Mission Statement
Let technology work for you instead of against you.
At ITR, your success is our success, so it makes sense that we will do everything we can to help your business grow so that we can grow with you. ITR believes in hard work, great know how, and 100% customer satisfaction. We believe it is these values that will let our relationship achieve great things together.
Company Profile
Information Technology Response was founded in 2004 by Mark Taylor, President and CEO. Realizing early on that the winning formula for success was Superior Customer Service carefully blended with Technical Expertise, ITR set out to become Houston’s premier provider of IT services.
Experiencing tremendous growth over the last several years, ITR now employs a vast array of highly-skilled and experienced professionals and furthers its offering by partnering with vendors that have demonstrated their foothold in the marketplace and whom have a positive track-record. ITR’s combination of experience and resource is second to none.
Recently ITR has partnered up with DELL Computers to ensure our clients receive the highest quality in hardware; software ITR recommends for your daily operations are proven effective, simple and reliable. Employees of ITR also enjoy furthering their already vast experience as well as remaining knowledgeable on recent advancements in computer science and technology. This ensures you know the answer they give you is always current with existing standards.
Growing and building each and every client relationship is ITR’s main goal and we do it by developing a solid support strategy for each client dictated and driven by their unique business and support needs. By focusing on business automation, network and staffing stability, and decreasing IT costs, we are able to provide solutions to fit any business, small to large.
Staff Information
Management Team
Mark Taylor, President / CEO
Mark Taylor has worked for both publicly and privately held companies including British Petroleum (BP), Enron, The Houston Livestock Show & Rodeo, as well as several Houston-based consulting firms in various IT capacities. In founding ITR, one of Mark's principal visions has been to show small to mid-sized companies that they can have quality and cost-effective IT support without the overhead of a full time IT Staff. Mark has had extensive training in all facets of Information Technology while specializing in Microsoft based software and network environments.
If anything does not meet your satisfaction or the level of service you think you should be receiving, Mark Taylor is always an email away to discuss any issues you may be having, and whether it is billing, service or a technical issue, is as much available as any other member of his staff.
Elizabeth Taylor, Operations Manager
Elizabeth Taylor is responsible for the administration and coordination of ITR's operations and human resources. Prior to joining ITR in 2006, Elizabeth spent 5 years working at Subsurface Consultants & Associates, LLC as Training Supervisor. During that time she coordinated SCA's global training operations, from client management and contract negotiations to classroom delivery. She is also an ExecuTrain certified trainer in Microsoft Computer Applications. Elizabeth received her B.S., Business Administration in 1999 from Niagara University in New York with dual concentrations in Marketing and Human Resource Management.
Support Team
Help Desk
The ITR Help Desk is available for clients during normal business hours to give immediate response to any questions or concerns you may have regarding your managed workstations, servers and network. Whether it’s regarding an error you just received or a recurring problem over the past few days, the ITR Help Desk will do it's best to resolve your problem remotely.
Senior Account Manager
In cases when the ITR Help Desk cannot resolve your issue promptly, it will be escalated up to your personal Senior Account Manager. This is a person who has reviewed your network since it’s induction into our vast clientele of managed networks. The Senior Account Manager will remotely try to resolve any issues you may have.
Field Technician
If your personal Senior Account Manager cannot resolve your issue remotely, an onsite visit may be necessary. In these situations one of our highly trained, customer service-orientated Field Technicians will be arranged to come out on a day and time which is acceptable to you. Field Technicians are dispatched according to the level of urgency and if deemed an emergency same-day onsite service can be accomplished.
Dispatcher
The Dispatcher arranges the majority of the Field Technician’s schedules during the week. If an appointment needs to be rearranged, the Dispatcher has immediate contact with your assigned Field Technician at all hours of the day and can either assign a replacement Field Technician or reschedule for another day.
