Pricing

ITR has three distinct packages for all your managed services needs; please review the options below and decide which one is right for your business.

Choose from...

  • Monitoring Level
  • Essential Level
  • Premium Level

 

Pricing starts as low as $15.00/computer/month!!

MONITORING LEVEL MSP INCLUDES:

DOES NOT INCLUDE:
  • 24x7x365 Critical System Health Monitoring & Alerting
  • End User Access to ITR Managed Services Portal
  • Reporting
  • End Point Security Virus Protection
  • Preventative Maintenance
  • Patch Management
  • Disaster Recovery Software and Management
  • Remote Service will be billed at a discounted rate of $90/hour (30 minute minimum per incident)
  • Onsite Service will be billed at a discounted rate of $90/hour (1 hour minimum + one way travel)
  • Project Implementation of any new workstation or server hardware, major operating system, hardware replacement, installation, warranty or software upgrades
  • Any additional charges for Support & Administration of Workstations
  • Any additional charges for Support & Administration of Servers
  • Any additional charges for Support & Administration of Network Equipment related to Server or Workstation incidents
   

ESSENTIAL LEVEL MSP INCLUDES:

DOES NOT INCLUDE:

Everything in the MONITORING level Program, plus...

  • Unlimited Tier 1 Helpdesk Support
  • Daily Preventative Maintenance
  • Daily Patch Management (Microsoft Systems)
  • End Point Security Virus Protection & Monitoring
  • Disaster Recovery Software, Setup, Monitoring & Management
  • Real-time Spyware Prevention and removal
  • Health Monitoring & Alerting
  • 4 Hour Response Time Commitment for Covered Equipment
  • Remote Service will be billed at a discounted rate of $90/hour (30 minute minimum per incident)
  • Onsite Service will be billed at a discounted rate of $90/hour (1 hour minimum + one way travel)
  • Project Implementation of any new workstation or server hardware, major operating system, hardware replacement, installation, warranty or software upgrades
  • Any additional charges for Support & Administration of Workstations
  • Any additional charges for Support & Administration of Servers
  • Any additional charges for Support & Administration of Network Equipment related to Server or Workstation incidents
   

PREMIUM LEVEL MSP INCLUDES:

DOES NOT INCLUDE:

Everything in the MONITORING and ESSENTIAL level Programs, plus...

  • INCLUDED Remote Services at no additional charge
  • INCLUDED Onsite Services at no additional charge
  • Virtual CIO Business Review (Quarterly)
  • Improved 2 hour response time commitment for covered equipment
  • Project Implementation of new workstation harware, major operating system, hardware replacement, installation, warranty or software upgrades
  • Project Implementation of any new server hardware or Major Operating System, Server hardware replacement, installation, warranty or software upgrades