Every workstation needs to be optimized for maximum efficiency.

This means that each PC is running every latest update and resource-draining applications are blocked.

Employee productivity will remain high and interruptions will be minimized with our comprehensive workstation management.

Managed Workstation Business Support Package

SUPPORT		Essential	Premium
24/7 Pro-Active Monitoring	Keeping track of your systems can be a daunting task, but our monitoring will provide a continuous watch over your PCs, ensuring that any errors are resolved quickly and efficiently.
Unlimited Remote Support	If there is a minor issue that you need help fixing, our team of experts can talk you through the whole process over the phone so that you can get your PC up and running again.
Help Desk Support	It can be frustrating to sit through a series of recordings when you are looking for support. Our help desk will always have a live person for you to speak with about any of your issues.
Unlimited On-Site Support	If you are experiencing a serious issue that is impacting your work day, we will send a technician to your office to resolve the problem.	$90/hr.
Unlimited After Hours Support	Nothing is worse than an outage that shuts down your system and no support is available after business hours. Our team will be available to help you get up and running after hours, so you can keep working whenever you need to.	$90/hr.

PRODUCTIVITY MANAGEMENT		Essential	Premium
PC Optimization	PC gets bogged down after a certain amount of use, but we monitor this issue and keep your computer clean and updated, ensuring maximum efficiency at all times.
Software License Management	Instead of having to search for all your licenses for each piece of software on your PC, we will provide a rundown of every license and product key that you need.
System Status Reports	If you are curious about the state and health of your computer, or you suspect it is not working at full performance, our status reports can give you a quick snapshot into the state of your PC.
Spyware and Adware Removal	Regardless of what sites you visit on the Web, spyware and adware are prevalent, and they can slow down your computer drastically. We will make sure that all spyware and adware is monitored and removed to keep your PC clean.
PC Audit and Inventory	We keep track of your hardware and software, and are notified of any changes that might affect your PC, so that we can resolve them immediately.
Remote PC	Some offices have employees that need access to their important documents while away from their workstation. Our remote access software allows them to access anything they need quickly and securely when out of the office.
Application Blocking	Certain websites and programs can bog down a network and steal bandwidth away from more important activities, all while reducing employee efficiency. We can help you block these sites and applications, so that employees can focus on the task at hand and your network can continue to run effectively.

SECURITY / BUSINESS CONTINUITY		Essential	Premium
Security Software Management	If you have outdated security software, you leave your PC open to a number of viruses. We will monitor your security software and update it as needed.
Back-Up Software Management	Your data is important to you, so it is important to us. Keep it properly backed up at all times so you never lose it.
Software Patch Management	Patches and fixes are issued periodically to improve the performance of certain applications, or to fix vulnerabilities. We will keep your patches up to date, so that you take advantage of every new update as it comes out.
Endpoint Security Software License	Instead of forgetting about your security software license and risking the expiration of your protection, allow us to keep an eye on your license and renew it when necessary to eliminate downtime.
PC Back-Up License	Your PC back-up software is just as important as your security software, so that license always needs to be updated as well.
Premium E-mail Filtering	Nothing drains a workday like spam and other unwanted e-mail. Filter these out and only receive the e-mails that you need with our e-mail filtering.