Your business runs on data. Your client records and financial transactions need to be protected at all times. If they are not, you run the risk of losing them, which can directly impact how you do business. Instead of risking a loss of data, or even losing access to that data, safeguard your information with a managed network from ITR Technologies.
ITR Total Care
The ITR Total Care solution offers everything you are looking for in a managed network package, including:
Managed Network Business Support Package
| SUPPORT | Essential | Premium | |
| 24/7 Pro-Active Monitoring | Every network is affected by catastrophe. The important part is how it is handled. With our 24/7 monitoring, our team will know exactly when your network goes down, and we will work to bring it back up as soon as possible – drastically reducing your network downtime. |  |
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| Unlimited Remote Support | When you trust your network with us, we want to know that you have the peace of mind knowing that we are able to answer any of your questions as soon as you think of them. We can help you deal with network issues and questions immediately. | |
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| Help Desk Support | We know how valuable it is to have a live person on the phone quickly when you need help. You can call the ITR support line at (866) 446-4140. | |
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| Unlimited On-Site Support | If the remote support is not getting the job done, we will send a trained and experienced professional to you on-site to help you solve your problem. | $90/hr. | |
| Unlimited After Hours Support | If your network goes down after business hours, we do not leave you to wait until morning. You can contact us any time of the day to fix emergency network problems after hours. | $90/hr. | |
| MAINTENANCE / MANAGEMENT | Essential | Premium | |
| Router Administration | Often, a network bottleneck can develop due to a poorly-managed router. Our team will ensure that you have top-of-the-line equipment to keep your data flowing at all times. | |
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| Bandwidth Usage Monitoring | Some programs and machines can slow your network down to a crawl. We will help you find where the culprits are and optimize your network and equipment to handle this workload. | |
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| Hardware Audit and Inventory | We keep a real-time watch over all the devices you are using, and we are alerted immediately if any problems show up. | |
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| IT Vendor Liaison | Whether you are having problems with a software provider, or your Internet Service Provider (ISP) is causing network issues, we can leverage our existing relationships to correct issues that come up. | |
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| Website Monitoring | If your website goes down, it can be devastating for your business. We will watch your site and ensure that any disruptions are addressed as quickly as possible. |  |
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| Partner Website Monitoring | If your site depends on servers that you do not control, we can still monitor that server and take care of any outages. | |
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| SECURITY / BUSINESS CONTINUITY | Essential | Premium | |
| Firewall Management | A network needs to be protected, and you should not have to worry about it. We take proper security measures to protect your data and the devices on your network. | |
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| Network Component Configuration Back Up Report | If a device on your network needs to be replaced or restored, it will likely need to be configured again. But set up can take time. With our configuration back up reports, we can quickly re-configure your device and have it running much more quickly. | |
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| VPN Management | If you work with remote workers or satellite offices, your network needs to safely reach farther than your office. We will protect your network and have your VPN set up safely and easily for you. | $90/hr | |
